Return Policy

EU Outsourcing doesn't accept returns for the following products, regardless of where they were purchased:
- Products obtained through a volume license or an employee purchase program;
- Not-for-resale (NFR), pirated, OEM bundled, tryout, or free-of-charge products or versions;
- Online Service Subscriptions;
- Products purchased from an online auction site, or from an individual;
- Products, or versions of products, that EU Outsourcing no longer distributes or supports.

Return a product purchased directly from EU Outsourcing

EU Outsourcing will exchange or refund the purchase of a product that you purchased directly from EU Outsourcing if you contact EU Outsourcing to request the return within 30 days of receiving the product.
To return a product purchased directly from EU Outsourcing:
1. Contact Customer Service. Customer Service will request the following information:
- Your name;
- The order number;
- The product you're returning;
- The serial number;
- The reason for the return;
- The purchase price before taxes.
2. For a product that was downloaded from the EU Outsourcing website, don't return the product to EU Outsourcing. Instead, print and complete a Letter of Software Destruction, attached here as a PDF file, and return it to the address or fax number listed on the letter.
Currently, the attached Letter of Software Destruction, is only available in English.
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